What is the “Delivery” mindset? In the “Delivery” mindset, we focus on the end user.
As Jennifer Pahlka wrote during her visit to the UK Digital Service HQ:
“you could see not only the work being done by brilliant, dedicated public servants – longtimers but also people new to government, wanting to make something better – but also the constant presence of the people for whom they worked, represented by user research and stories on the walls, dashboards showing real people using GOV.UK and what they were doing at that moment, and the now-iconic scrap of butcher paper with a square ripped out of it stuck to a window, reminding everyone there that their users were everyday people, going about their business, like the ones right outside.
In the “Delivery” mindset, implementation is no longer a ‘phase’ but a ‘process’. Delivery representes the continual process of understanding and meeting user needs.
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